XLS Padlock error: Error while starting application runtime

XLS Padlock
1

A few users get this error when opening their (compiled .xlsc) file:
“Error while starting application runtime”

Any ideas?
Thanks

2

This error occurs if you use the Universal EXE format and some antivirus such as Crowdstrike may block it. The workaround is to provide a pure 64-bit EXE to your customers. XLS Padlock lets you do so.

3

Hello,

We have a client experiencing this error (he has the latest 2024.2 update):

Inline image

Any ideas?

Thanks, ESI

4

Please let us know the current Windows 11 build number of your client. Here are a few simple ways to get it:

  1. Using the winver Command:
  • Press Windows + R to open the Run dialog.
  • Type winver and press Enter.
  • A window will pop up showing your Windows version and build number.
  1. Through Settings:
  • Open the Settings app (Windows + I).
  • Go to System > About.
  • Under the “Windows specifications” section, you will see the build number.

And is your client running a Mac?

Thank you.

5

This issue is now fixed: