Add-in 2 System Error. Code 33

barrydaybr · November 24, 2024, 10:22pm

Hello,

We have a client experiencing this error (he has the latest 2024.2 update):
Add-in 2 System Error. Code 33.

Error33

Any ideas?

PBigOS · November 25, 2024, 9:20am

Have the same problem

gdgsupport · November 25, 2024, 4:57pm

Please let us know your current Windows 11 build number. Here are a few simple ways to get it:

Using the winver Command:

Press Windows + R to open the Run dialog.
Type winver and press Enter.
A window will pop up showing your Windows version and build number.

Through Settings:

Open the Settings app (Windows + I).
Go to System > About.
Under the “Windows specifications” section, you will see the build number.

Thank you.

hedgepulse · November 25, 2024, 5:15pm

Same issue here is their info.

Edition Windows 11 Home
Version 24H2
Installed on ‎10/‎19/‎2024
OS build 26100.2454
Experience Windows Feature Experience Pack 1000.26100.36.0

barrydaybr · November 25, 2024, 6:39pm

Yikes! - 2 more clients have reported this same issue today
They are unable to open anything - we have to pause our business until this is fixed - please help!!

jav2110 · November 25, 2024, 6:45pm

I have problems with 3 clientes, experienced the same problem, please help

gdgsupport · November 25, 2024, 7:04pm

Please report their Windows 11 build number. And if they are using some antivirus software. Not all users are getting this error and we need to get further info in order to reproduce the issue and fix it.
Thank you.

gdgsupport · November 25, 2024, 8:19pm

Please also indicate whether you build stand-alone EXE file (32-bit, 64-bit or Universal) or if you made a EXE+XPLAPP bundle. Thanks.

barrydaybr · November 25, 2024, 8:25pm

It seems perhaps may be due to the latest 24.11 Windows Update - as some users did a ‘System Restore’ (or have rolled-back) to the last Windows update and all is fine now.
Yes, they are all using our Universal 32 & 64 bit compiled exe (as they have been using for years).
Thanks,

gdgsupport · November 25, 2024, 8:28pm

Are your clients running VMWare Workstation?

gdgsupport · November 25, 2024, 10:00pm

Yes, it looks like some update broke some apps. But we need to identify which one. We tested with OS build 26100.2454 and it does not occur.
Maybe there is also some antivirus involved or a combination of apps that could cause the issue.

barrydaybr · November 25, 2024, 10:11pm

Not sure what AV my clients are using, maybe other posters can help…

gdgsupport · November 25, 2024, 10:58pm

And not any antivirus? Windows Defender?

pcthuang18 · November 26, 2024, 1:46am

mine too working again. I adv clients to roll back the windows update by uninstalling 24.11 windows update

gdgsupport · November 26, 2024, 4:56pm

Just to confirm, the updates uninstalled by your customers are these ones:

pcthuang18 · November 27, 2024, 12:59am

Image from client re windows update deleted.

marcodepisapia · November 27, 2024, 11:18am

Same issue for me: “Add-in 2 System Error. Code: 33”.
It happened after Windows 11 update.

The version of Windows in use is:
Windows 11 Home
Version: 24H2
Build: 26100.2454

Last updates:

KB5046740
KB5048162

Is there any solution available please?

gdgsupport · November 27, 2024, 10:46pm

To all with the issue “Code 33”, could you please test this application:
https://download.xlspadlock.com/temp/Markbook-Demo-TEST64.exe
Does it show the error?
And does it load the workbook as expected?
Thank you for your help!

pcthuang18 · November 28, 2024, 12:24pm

Greetings,
re attached exe has loaded and opened as it should be.
No error even after i updated my windows.

mukeshrgarg · November 28, 2024, 1:00pm

Same Issue faced by my client also.