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Thanks for the info. I haven’t upgraded because I am cheap. Guess I need to pony up!

Thanks. I’ll do that if she still can’t get in. What do I do if it is using the Click to Open option? Since she is on 2010, the work around won’t work for her.

I am using 2019.0. My problem with upgrading at this point, for this client, is that she will lose all of her custom changes to the spreadsheet she has now because she has not backed up lately. 😦 I sent her instructions for temporarily uninstalling the update so she can open and backup her...

My client doesn’t remember being asked about Office 365 when she updated Windows 10 (neither do I, but my install still opens my program. I am on 2016 and she is on 2010.).

Ok, I sent my customer the file and she says she put it in the same folder as the EXE, but it still did not open. Here is a screenshot of her Windows build: She is running Excel 2010, 32 bit. What else can I tell her?

Should the text file be named the full path.txt, or myworkbook.lxpath.txt?

Thank you! That worked on my computer. I will walk my customer through it.

I have a customer that downloaded the free trial version on my workbook. Then she purchased the registered version. She uninstalled the trial version and loaded the new version, but the activation box is not coming up to input the registered version’s activation token. It still says that it is a...

Hi. I downloaded the new WooCommerce kit, but the .exe file will not load. It opens a white box with nothing in it and the cursor changes to a spinning circle that never goes away. I have to close the box using the X in the right corner. Is there another file I need to download? This is the...

Will do. Thanks.

The user is on a full desktop version of Excel. It is version 2013, but XLS Padlock is supposed to work with 2013. I am not ready to upgrade to 2019.1 at this time. Did .1 fix some sort of bug that could cause this?

I have the application set to automatically save the file and automatically load each time. They do not save multiple copies of the file. So, every time she opens the application it takes forever to open. She had to go, so we didn’t get to finish troubleshooting. I asked her to try turning off...

I checked with the user and they are using the full version of Excel 2013. I had her send me her .xlsc file and I was able to open it using the decryption feature in XLS Padlock. Since it is hardware-locked, I couldn’t just open the file with the encrypted program. She had not made any changes...

Thanks for your help! I’ll check back with them. I would think that they have the full version since it is 2013, but I could be wrong. I’ll have them send me their file either way to see how it reacts on my computer. I have not upgraded to 2019.1 yet, so hopefully my version will open it.

Help! I have a customer that has just installed my spreadsheet and for some reason it is taking 20 minutes to open on their computer. It sits on the splash screen for that long and eventually opens up. (Splash screen is set for 7 seconds). I tried the install on 3 different computers in my...

I am getting an error message when I try to activate through Woocommerce. I have opened a separate ticket for that. Every time I have tried (unsuccessfully) to activate my spreadsheet, Woocommerce enters a note on the order that it was activated. I don’t think it should put that there if the...

I recently did an update to my spreadsheet and deployed it on my website. I use the Woocommerce kit and automated activation codes. I have never had problems with it working before the update to version 2019. Now the program goes to the activation folder and seems to be checking it for a long...

I didn’t see a place to enter my activation code. When I clicked “Enter Activation Code” it had 3 green lights and no box to enter a code. Also, where do I find my activation code? I logged in to my account and could not find it.

I use XLS Padlock and I use the “save file automatically” setting. I want to delete the auto-saved file during set-up of an update, so that the new file displays instead of the old one. Can I use the custom action feature in Paquet Builder to do this? If so, after which event should I insert...

I am getting this nag screen after building a new file. How do I get rid of it? When I click on Enter Activation Code it shows that I am already activated. I purchased version 2018 in June of last year and upgraded to 2019.0 back in April. I have not upgraded to 2019.1 because my maintenance has...