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issue solved... thanks for your support via PM

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I've received Feedback from the FastSpring Customer Service. Below is their feedback. Is there anything you can do based on their feedback? I'm truly sorry—I'm sure it's frustrating not to have everything working as expected. I’ve taken a close look at how the notifications are configured and...

okay, I've opened a ticked with FastSpring and will keep you posted

For some reason I cannot post my answer here in the regular way anymore, so I've attached it as a pdf file, alongside the error message from the GDG forum in a nutshell: the above-proposed solution unfortunately didn't work is there another way to solve the issue?

Thanks for the update. I hope this can be solved. Fingers crossed.

I've found "Notification Issues" on a different page within the FastSpring cosmos, here: https://app.fastspring.com/notification/home.xml?mRef=NotificationConfiguration%3AaSe-XSUUS3qv5cyZK5DRow&cRef=- Please also see the attachment. However, the system tells me "No Failed Notifications" Could...

Hi GDG Team, I sell an app that I've created with HTMLexe. After the Windows 11 24H2 update, my app didn't work anymore on W24H2. So I renewed my HTMLexe maintenance subscription, updated HTMLexe, re-compiled my app, and—yeeeehah—it worked again on W11 24H2. However, after two weeks and a few...

That’s awesome news!

Hi GDG folks, I’m at the doorstep of purchasing XLS Padlock (actually the 3rd time upgrade since I’ve bought it initially several years ago but never had the time to use it since… but now I’m serious ;-)). To my point… I’ve been using your protect-ebook.net server for several years in...

This probably was a false alert. The customer is good to go now. Thanks for your attention!

Hi, A customer contacted me telling me that he can’t open my publications after the latest Windows update. The “loading application, please wait…” progress bar appears, but once it finishes, the program shuts down. Could you please let me know how to fix this? Thanks in advance! Andreas

Hi again, I am sorry to bug you once more, but is there any update on this issue that you could share?

Do you have an ETA on that update already? Because I am getting quite a few customer complaints regarding this issue and would like to resolve it as quickly as possible.

Yes, the name including special characters is shown correctly in the client (however online activation doesn’t work in that case). If I then manually edit the customer’s name in the Protect eBook client to not have special characters, it works flawlessly again. If I change manually change it...

I am using a script from a reseller, FastSpring to be precise. This script hasn’t been adjusted or changed in any way for several years now, though. This problem that I described started happening after I upgraded to a new version of HTML Executeable, the eBooks rendered with 4.9.0 did have no...

Upgrading solved it, sorry for the late reply.

Hi, I am using HTML Executable (version 4.9.5.0) and Protect eBook to manage my customer subscriptions. My customers use Online Activation and it usually works just fine. However, I have issues if the name the user is trying to register with contains special characters such as “ä”, “ö” or “ü”...

I’ve got a new customer who’s reporting the same issue now. You said maybe I should upgrade. Do you believe an upgrade will solve the problem? In case more customers report this issue, I’ll have to raise more and more refunds and of course I’d like to avoid that, so your guidance would help me...

It’s 4.9.0.1