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Hi GDG Team, I sell an app that I've created with HTMLexe. After the Windows 11 24H2 update, my app didn't work anymore on W24H2. So I renewed my HTMLexe maintenance subscription, updated HTMLexe, re-compiled my app, and—yeeeehah—it worked again on W11 24H2. However, after two weeks and a few...

Hi GDG folks, I’m at the doorstep of purchasing XLS Padlock (actually the 3rd time upgrade since I’ve bought it initially several years ago but never had the time to use it since… but now I’m serious ;-)). To my point… I’ve been using your protect-ebook.net server for several years in...

Hi, A customer contacted me telling me that he can’t open my publications after the latest Windows update. The “loading application, please wait…” progress bar appears, but once it finishes, the program shuts down. Could you please let me know how to fix this? Thanks in advance! Andreas

Hi, I am using HTML Executable (version 4.9.5.0) and Protect eBook to manage my customer subscriptions. My customers use Online Activation and it usually works just fine. However, I have issues if the name the user is trying to register with contains special characters such as “ä”, “ö” or “ü”...

Hi, A customer of mine cannot run the publication I built with HTMLexe. When he tries to open the executable, “loading application, please wait…”, then icon appears in bottom bar, then icon disappears. Then nothing. I’ve checked a lot of things with my customer already, but non of the standard...

Hi SELLER, My PC has recognized 3,2 G of RAM. Without application running, use of memory is about 1,2 G but after launching [THE PUBLICATION] is using uo to 1,7 G for itself (after the " loading application, please wait" window) and after nothing, no error message, so no screenshot to send you...

Hi, A customer wants to move to another computer and would like to take all bookmarks that he’s created to this new computer. How can he do this? Many thanks in advance!

Hi, A customer of mine cannot run a publication I made with HTMLexe and which is activated through protect-ebook.net. He keeps hanging in the above mentioned program notification. I have no idea what this issue is about and I haven’t seen this issue before with several hundreds of customers...

Hi, I can’t read this, but it is the error log that my customer sent me. Can you please help? Many thanks in advance! +++ Windows application logs are : Faulting application name: PROGRAM NAME.exe, version: 2.0.0.0, time stamp: 0x57768ca1 Faulting module name: unknown, version: 0.0.0.0, time...

Hi, I have a problem with a dialogue box that appears when my customer tries to open the publication. Publication was built with version 4.8, customer uses Win7. This is what the customer reports on my forum (only short text, no worries): Link Btw, audio works fine now under Win10, which is...

Hi, A customer of mine is presented with an annoying dialog box (progress monitor) whenever he clicks on audio play buttons in my ebook. Can that be supressed? Other customers don’t have that issue. My customer works on Win 7 64bit. audio opens in a dialog box when play button is...

Hi, I have an issue with executable files generated by HTMLexe that are being used on the new Windows 10. I generate my files as an Internet Explorer executeable, therefore I believe the issue might be related to the fact that Windows 10 does not actually include Internet Explorer anymore. The...

Hi, I am trying to use a digital certificate for my executable file. However, the certification process seems to have failed, as windows doesn’t show me the certificate afterwards. I tried to change the setting to “use signtool.exe” and provived the path, but that does not have seemed to make a...

Hi, A customer reportet an issue with a publication that I created in HTMLexe. When he turns of the internet connection, which is the standard way of working for him, the publication malfunctions and provides the attached error message. I could not believe it and tried it with a publication on...