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One of our users has reported that he cannot get the exe file to run. It returns 2 errors: 216 at 0923124E Access violation at address 091FA3D in module “heierun.dll”, read of address 00000058

I have purchased a code signing certificate and installed it. I tested the exe file on Virustotal and it says that Ikarus detected Worm.Febipos https://www.virustotal.com/gui/file/9a447fa628419c1d08876aaad8d8d8718aba33a1b2bbf7b5d2588a1bb4c9c58e/detection

I do not need the search bar in the top right hand corner of the app. Is there a way to remove it and how? Thanks