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Is there a way to fix this problem without upgrading? I am not upgrading because I am not paying the extra to renew my code-signing certificate plus the cost of this program. I would like for my existing users to be able to continue using the spreadsheet they have already purchased.

I have used XLS Padlock for several years and also use the Woo Commerce activation kit. I currently have a trial and full version of a spreadsheet that I license. Is there a way to make one spreadsheet where all the sheets are not available unless a higher version is purchased? I am trying to...

I have a couple of different versions of a spreadsheet that I bundle with Paquet Builder in separate files. When I create the uninstaller I give the different files unique ID names. When the files unpack they go to different folders, so they are always separate. When I uninstall one of the...

I just compiled my first file in a long time, using the most recent version of XLS Padlock. The first time I tried to compile it stayed on 14% for about 15 minutes, so I figured it was hung up. I closed XLS Padlock with Task Manager. I shut down Excel and re-opened it. When I re-opened the...

I noticed on many programs that I run on my computer that it will automatically notify me if there is an update available for that program (within the program, not by email or other notification). Is there a way to do that with my compiled spreadsheet? I don’t know if it matters or not, but I...

I am using a button on the ribbon to allow users to enter a new activation key. In the past it has worked fine. I recently upgraded to Office 365. I don’t know if that has anything to do with it not working now or not. Currently it is just closing the application and not popping up the box for...

I recently upgraded to Office 365 & XLS Padlock 2021.1. I built 2 files earlier that I was able to open, but after closing the compiled files I was unable to open Excel at all. I couldn’t open any files with Excel. I did a Quick Repair and was able to open files again, but again, after opening...

Hi. I just installed the new version and it looks great. I do have a question about hardware locking. The tick-box on the Save Options screen for “save files can only be opened on the computer they were saved on (hardware locking)” is greyed out. What do I need to do to make that available? I...

Hi. I created a custom ribbon for my compiled notebook and checked the “Disable all ribbons and toolbars” option. Within my custom ribbon, I included the “Open”, “Open Recent”, and “Sheet Protection” icons that are used in Excel. After compiling my workbook, these 2 Ribbon items do not work...

Hi. I am finally getting around to installing the 2019 version of the WooCommerce activation kit. I set everything up and I am receiving an error message when I go to activate the trial version of the product. Here is the code that I entered in my JSON file (keys removed): { "products": {...

Hi again. I have several macros to print certain sheets to PDF in my spreadsheet. The work in my uncompiled spreadsheet. After compiling to exe they no longer work. I do have the option to export to PDF selected. Any help is appreciated. I am using version 2020.1 of XLS Padlock. Edited to...

I am receiving a #NAME? error in several formula fields after compiling my spreadsheet. I do not have any errors on my original spreadsheet. I am running Windows 10, Excel 2016, and XLS Padlock 2020.1. Edited to say: I removed all of the Formula Protection in XLS Padlock and that fixed the...

I tried opening an existing project file through Paquet Builder and it never opened. I acted like it was thinking for several minutes and would not let me exit. I had to use Task Manager to get out of it. I then tried to open the project file by double-clicking the file and Paquet Builder...

I have a customer that downloaded the free trial version on my workbook. Then she purchased the registered version. She uninstalled the trial version and loaded the new version, but the activation box is not coming up to input the registered version’s activation token. It still says that it is a...

Hi. I downloaded the new WooCommerce kit, but the .exe file will not load. It opens a white box with nothing in it and the cursor changes to a spinning circle that never goes away. I have to close the box using the X in the right corner. Is there another file I need to download? This is the...

Help! I have a customer that has just installed my spreadsheet and for some reason it is taking 20 minutes to open on their computer. It sits on the splash screen for that long and eventually opens up. (Splash screen is set for 7 seconds). I tried the install on 3 different computers in my...

I am getting an error message when I try to activate through Woocommerce. I have opened a separate ticket for that. Every time I have tried (unsuccessfully) to activate my spreadsheet, Woocommerce enters a note on the order that it was activated. I don’t think it should put that there if the...

I recently did an update to my spreadsheet and deployed it on my website. I use the Woocommerce kit and automated activation codes. I have never had problems with it working before the update to version 2019. Now the program goes to the activation folder and seems to be checking it for a long...

I use XLS Padlock and I use the “save file automatically” setting. I want to delete the auto-saved file during set-up of an update, so that the new file displays instead of the old one. Can I use the custom action feature in Paquet Builder to do this? If so, after which event should I insert...

I am getting this nag screen after building a new file. How do I get rid of it? When I click on Enter Activation Code it shows that I am already activated. I purchased version 2018 in June of last year and upgraded to 2019.0 back in April. I have not upgraded to 2019.1 because my maintenance has...