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I had to update my website as I was having constant problems with the old PHP and old plugins. All is working well now besides the online validation / activation. This is the error users get after inserting the license number and clicking the “Activate” button. Do you know what this error means?

Hi Support, I have a customer with the latest Excel build version 15028.20228 released on the 20/04/2022 having problems to open my workbook - customer reports he chooses one of the three options such as “Original Workbook” and nothing happens. Can you please check if in fact there is a problem...

Both customers claim the exe file was working fine but stopped working recently. They both have the same OS build number which was released on the 11th of August 2020. They try to open their xlsc file, it thinks for some seconds, and disappear. When they try to open the exe file directly, the...

Hi Support, One of my customers is reporting he cannot open the EXE file, he is getting the error message below: He is using the very latest version of Excel released a couple of weeks ago: 1907 (build 11901.20218) His Windows 10 version is 1903 (OS Build 18362.295). The EXE was created using...

Hi there, I am having troubles to activate SSL Certificate on my website because once it is activated the EXE online validation process doesn’t work. The error message I’m getting is: “Failed to use WordPress REST API. Check the configuration. Error: Error: []” I’m using a cPanel-COMODO SSL...

Hi there, My EXE was created with XLS Padlock 2018.2 My user has Microsoft Office 365 ProPlus 16.0.10730.20264 and Windows 10 Enterprise When he opens the EXE, he doesn’t have the “last save” option, just “original” and “choose save”. When he saves a xlsc file, when he tries to open via...

Hi Support, One of my customers is trying to run the EXE file but every time he opens the EXE file it loads and crashes. He first gets the message “Microsoft Excel has stopped working” and then later “Microsoft is trying to recover your information” as per attached screenshots. Customer is...

Hi there, Can I have the XLSC file name in the Excel title bar? If not, can this feature be added in the next XLS Padlock version? Currently only the EXE file name is displayed twice in the title bar. Cheers,

Hi there, One of my customers use Hitman Pro antivirus and it’s returning a false positive. I contact Hitman Pro to clear the false positive and they are asking me the following question: “Our team has analyzed your application and they are seeing some particularly strange behavior. Is there...

Hi there, Any chance that XLS Padlock could also be available for LibreOffice spreadsheets? Cheers,

Hi there, I’m struggling to make these two VBAs to work together. What location or code I need to put inside the sub SaveSecureWorkbookToFile to save in the same location of the exe file? I’m using: And and to call: Thanks

Hi Support, Just would like to suggest to add options to do validation by: date (day and month). For example, every 1st of each month, or every 15th of each month, or every 15th of July, or every 1st of January of each year, or etc. number of days after activation. For example, user activated...

Hi Support, Reading your “WooCommerce integration kit” guide, it says “Some WooCommerce plug-ins allow sending emails to customers after purchase: be sure to include the activation token in the email.”. Can you please recommend a plug-in to do that? I have seen many plug-ins but not sure which...

Hi Support, I will be selling the activation key with 12 months expiration date: after 12 months, does the user gets notified it’s time to renew? Do they need to purchase a new license or can they simply renew their current license? if the user chooses to not renew/purchase a new license, can...

I see XLS Padlock has an integration with WooCommerce, but haven’t seen any information about Wix. My website have been built with Wix and I am wondering how can I sell my XLS Padlock spreadsheet using my Wix website. Perhaps XLS Padlock Activation Kit can be used? I haven’t purchased my XLS...

Hi Team, The macro below copy data from the 2nd workbook opened and paste in the 1st workbook opened. Because the 1st workbook is now an .exe file the macro is not working. How can I fix the macro, considering Workbooks(1) is now .exe file? Thanks

Hi Support, Can you please advise if it is possible to have a customs text in the “Enter Activation Key” dialog box? The reason I’m asking is, I do not have a website and I would like to be contacted via email so I can generate the License Key and email back to the user. Thanks,