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I’ve set up the Activation Kit for Woo Commerce and get the following error “Invalid server response format” what could be the issue?

I don’t get a drop down feature when checking for updates like it does in the video. Is the Web Update capturing all changes with the download?

Has anyone been able to get the new web update feature to work?

For the Web Updates, XLS Padlock asks for the Local Destination Folder Where Web Updates File Will Be Placed. Is this field required, because each user keeps their file in a different location?

It saves to a different folder than the original file so users have to remember to update the file path each time. For non-tech savvy users it is very confusing/frustrating.

What is the service level agreement (turn around time) when submitting a ticket to GDG Software?