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What do you mean? You have some traces left by the uninstaller?

Yes, there is the deactivation feature of XLS Padlock. Your customer can deactivate the previous key and then activate a new one. https://www.xlspadlock.com/doc/topics/deactivation.htm

We are focused on a workaround. If you agree, we can contact you when it's ready for testing by Direct Message on this forum.

It looks like Norton 360 Antivirus tries to interfere with the internal protection of XLS Padlock. Your customer should try to temporarily disable the protection or whitelist the file. Note that the module is digitally signed so Norton is overwhelming its reaction, looks like a bug.

So, does it work for you finally? Or still getting these strange not found file issues?

No, because you must be the author of the workbook app in order to generate keys for that app. Otherwise, anyone could just download XLS Padlock to make keys for any protected workbook. That would be a major security failure.

We are still trying to reproduce the issue. Once we have it, we'll look for a possible fix.

OK. Have you tried the simple VBA code mentioned above? We need to know whether this occurs with your current Excel workbook or any workbook.

If the program is created by a customer, we cannot help you. The System ID in XLS Padlock is a unique identifier automatically generated from your computer’s hardware components. It is used when our users enable hardware-locked activation keys so that a key will work only on that specific...

Thank you very much for your feedback! Great that it works for you too :D. And yes, the new compression method used in HTML Executable ZStandard is really faster.

Sure, you can always download previous versions from the "My Account" page at https://www.htmlexe.com/account However, I think this may not be related to HTMLEXE itself since it looks like a permission problem. There is an easy way to find out: in the File Manager in HTML Executable, click Add...

Yes, the new forum does not always send out notifications automatically and unfortunately. You have to subscribe manually. The -1B files mean that they cannot be found or Windows does not let HTML Executable access them. Verify their permissions and/or antivirus/security settings.

And are you using Norton 360 on other laptops too (the ones on which the EXE works?)

And are you using some specific software such as security software or antivirus software on that laptop?

Haven't seen your XLS Padlock version, which one are you using?

Choose Clear then Update to refresh the list.

We're glad to announce the official release of HTML Executable 2025.0! This is a major update packed with new features, performance boosts, and important fixes, many of which are based on your valuable feedback. Thank you for your continued support! Key Highlights in Version 2025.0 Major New...

You did not answer to "Is this option enabled or not in your project?" And have you tried a simple workbook with the code provided above?

We're investigating. A minor update for XLS Padlock is scheduled for the following days.

Sorry about that, it's explained in the guide. I sent you a PM.